Terms of service

Welcome to www.HOTLEGS.biz By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. GENERAL

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. PRODUCTS & AVAILABILITY

All products displayed on our website are subject to availability.

We make every effort to accurately display product colors, designs, and descriptions. However, slight differences may occur because each product is handmade and due to screen settings and lighting.

We reserve the right to discontinue or limit quantities of any product at any time.

3. PRICING & PAYMENTS

All prices are listed in EUR and are subject to change without notice.

We accept secure payments through approved payment providers available at checkout.

Orders will only be processed once payment has been successfully received.

4. SHIPPING

Shipping times are estimates only and may vary depending on location, courier delays, customs processing, or unforeseen circumstances.

Customers are responsible for ensuring that shipping information is accurate at the time of purchase.

We are not responsible for lost or delayed packages caused by incorrect shipping details provided by the customer.

5. NO RETURNS & NO REFUNDS POLICY

All sales are final. As a very small independent business, we are currently unable to accommodate returns, refunds, or cancellations. Every order is carefully produced and processed in limited quantities, which means all sales are final.

We only offer exchanges in the rare case that we accidentally send the wrong item. If this happens, please contact us within [7] days of receiving your order and clear photos of the item received.

We do not accept returns, refunds, cancellations, or exchanges for:

Change of mind
Customer preference

Once an order has been handed over to UPS/ DHL...etc and the tracking status shows as 'Delivered' to the shipping address provided at checkout, the order is considered fulfilled. We are not responsible for lost or stolen packages that have been confirmed as delivered by the carrier.

6. WRONG ITEM EXCHANGE POLICY

An exchange may only be approved if:

The customer received the wrong item due to our mistake
The issue is reported within [7] days of delivery
The item is unused

To request an exchange, customers must contact us at

laurawelker@gmail.com with:

Clear photos of the item received
Packaging details

Once approved, we will provide exchange instructions.

We reserve the right to deny exchange requests that do not meet these conditions.

7. ORDER CANCELLATIONS

Once an order has been placed, it cannot be canceled or modified after processing has begun.

8. INTELLECTUAL PROPERTY

All content on this website, including logos, graphics, product images, designs, and text, is the property of Laura Welker and may not be copied or used without permission.